Customer Service

Delivery information

UK shipping information

Delivery Service Details Cost Areas Available
Standard Delivery within 3-5 working days. Delivery Monday-Friday only. Excluding bank holidays. Deliveries to the Highlands & Islands & the Channel Islands may take longer. £4.95 UK Mainland, Northern Ireland
Click & Collect Next working day delivery. Monday-Friday only. Excluding bank holidays. Participating Stores Only. Orders must be placed by 8pm the previous working day. FREE UK Mainland, Northern Ireland
UK Mainland Next Working Day For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £7.00 UK Mainland, Northern Ireland
Nominated Day (Week Day) For delivery Monday to Friday. Orders must be placed by 8pm, 2 working days prior to nominated delivery date. Excludes orders made on Bank Holidays or where a Bank Holiday falls on the nominated day. £7.00 UK Mainland, Northern Ireland
Saturday Orders must be placed by midday on the previous working day to receive Saturday delivery. If a public holiday falls on a Friday, this service may not be available.* £8.95 UK Mainland, Northern Ireland
Sunday Order by midday on Saturday to ensure Sunday delivery. Not available if a public holiday falls on a Saturday. £8.95 UK Mainland
Pre 12pm (Week Day) Order by 8pm for pre-12pm delivery next working day. £10.00 UK Mainland

Easter Delivery 2019

Please note we will not be delivering orders on the following dates
Good Friday 19/04
Easter Sunday 21/04
Easter Monday 22/04

Our cut-off dates & times for pre-Easter delivery are below.
Orders placed after these times will arrive from Tuesday 23/04 at the earliest.

Delivery Service Order Cut Off Delivery
Standard Friday 12/04 8pm Thursday 18/04
Click & Collect Wednesday 17/04 8pm Thursday 18/04
UK Mainland Next Working Day Wednesday 17/04 8pm Thursday 18/04
Saturday Thursday 18/04 Midday Saturday 20/04
Sunday Not Available Not Available
Pre 12pm (Week Day) Wednesday 17/04 8pm Thursday 18/04

Non delivery dates

Please note shipping options may be reduced during sale and busy periods.

Delivery is not available on the following dates in 2019:

Good Friday - Friday 19th April
Easter Sunday - Sunday 21st April
Easter Monday - Monday 22nd April
Bank Holiday - Monday 6th May
Bank Holiday - Monday 27th May
Bank Holiday - Monday 26th August
Christmas Day - Wednesday 25th December
Boxing Day - Thursday 26th December
New Years Day - Wednesday 1st January 2020

International delivery times & cost

Country Standard Delivery Charge (GBP) Delivery Days (Working Days)
Argentina £10.00 3-7
Australia £10.00 3-7
Austria £6.95 2-5
Bahrain £10.00 3-7
Belgium £6.95 2-5
Brazil £10.00 3-7
Canada £10.00 3-7
Channel Islands £6.95 2-5
Croatia £6.95 2-5
Cyprus £8.95 2-5
Czech Republic £8.95 2-5
Denmark £6.95 2-5
Estonia £8.95 2-5
Finland £6.95 2-5
France £6.95 2-5
Germany £6.95 2-5
Gibraltar £6.95 2-5
Greece £8.95 2-5
Guernsey £6.95 2-5
Hungary £8.95 2-5
Iceland £8.95 2-5
Indonesia £10.00 3-7
Italy £6.95 2-5
Ireland £6.95 2-5
Jersey £6.95 2-5
Japan £10.00 3-7
Latvia £8.95 2-5
Liechtenstein £6.95 2-5
Lithuania £8.95 2-5
Luxembourg £6.95 2-5
Macedonia £8.95 2-5
Malaysia £10.00 3-7
Malta £8.95 2-5
Mexico £10.00 3-7
Monaco £6.95 2-5
Montenegro £8.95 2-5
Netherlands £6.95 2-5
New Zealand £10.00 3-7
Norway £6.95 2-5
Poland £8.95 2-5
Portugal £6.95 2-5
Qatar £10.00 3-7
Republic of Ireland £6.95 2-5
Russia £10.00 3-7
San Marino £6.95 2-5
Saudi Arabia £10.00 3-7
Serbia £8.95 2-5
Singapore £6.95 2-7
Slovakia £8.95 2-5
Slovenia £8.95 2-5
South Africa £10.00 3-7
South Korea £10.00 3-7
Spain £6.95 2-5
Sweden £6.95 2-5
Switzerland £6.95 2-5
Taiwan £10.00 3-7
Turkey £6.95 2-5
UAE £10.00 3-7
Ukraine £8.95 2-5
Vietnam £10.00 3-7

Important information for international delivery

CURRENCY

All orders are processed in Pounds Sterling (GBP£).

CORRECT SHIPPING ADDRESS

Please make sure that the shipping address is correct as we are unable to amend order information once have left our warehouse and are on the way to you.

CUSTOMS CHARGES

All orders are shipped from the UK.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.

Will I be charged VAT?

All prices on our website include VAT where applicable or any charges for the applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.